Feniks

Add a touch of whimsy to your wardrobe with Feniks, the fluffy headwear that will make you stand out from the crowd. With Feniks, you'll never have a bad hair day again as its soft and playful design will leave you feeling confident and unique. Say goodbye to boring headwear and hello to Feniks!

Our Commitment to Sustainability at Elmirado

At Elmirado, we believe that sustainability is not just a trend, but a responsibility. We are dedicated to offering high-quality products that not only enhance your daily life but also contribute to a greener, more sustainable future. Our mission is to create a positive environmental impact while providing our customers with innovative and eco-friendly options.

Eco-Friendly Products

Each product we offer at Elmirado is thoughtfully selected with sustainability in mind. From materials sourced responsibly to packaging designed to reduce waste, we prioritize environmental considerations at every step of the process. We work closely with our suppliers to ensure that our products meet high standards for sustainability, durability, and ethical production.

Conscious Packaging

We understand that packaging plays a significant role in reducing our environmental footprint. That’s why we use minimal and recyclable materials wherever possible. We are constantly exploring new, eco-friendly packaging alternatives that help minimize waste, reduce plastic usage, and promote a circular economy.

Ethical Sourcing and Production

We are committed to partnering with suppliers who share our values of sustainability and ethical business practices. By working with brands and artisans that follow fair labor practices and use sustainable materials, we ensure that every product sold at Elmirado supports both people and the planet.

Sustainable Future

At Elmirado, our dedication to sustainability goes beyond just offering eco-friendly products. We are continuously working to reduce our carbon footprint, from our supply chain to our day-to-day operations. Our goal is to create a positive change by encouraging our customers to make environmentally conscious choices without compromising on quality or style.

By choosing Elmirado, you are supporting a brand that cares about the future of our planet and the people who inhabit it. Join us in our journey toward a more sustainable and responsible lifestyle.

Return Policy

You have the right to cancel your order within 14 days of receiving it, without providing any reason. After cancellation, you have another 14 days to return the product. You will receive a full refund, including shipping costs.

Please note that the return shipping costs from your address to the store are at your own expense. These costs are approximately €7.25 per package; please refer to your carrier’s website for exact rates.

If you exercise your right of withdrawal, the product must be returned with all accompanying items and, if reasonably possible, in its original condition and packaging.

To make use of this right, please contact us at [support@elmirado.nl]. We will refund the full order amount within 14 days of receiving your return, provided the product is in good condition.

Shipping Policy

Delivery Time

At Elmirado, we take great care in processing and shipping your orders. We strive to deliver your order within an average of [X] to [X] business days. Please note that delivery times are an estimate and may vary based on your location and current circumstances.

Delays Due to High Demand

Please be aware that delivery times may vary due to unforeseen high demand. While we always strive for fast delivery, there may be periods when the demand for our products increases significantly, leading to delays. We ask for your understanding during these times and assure you we’re doing everything we can to minimize delays.

Shipping Service

We use DHL, a reputable international shipping company, to ensure your order is delivered safely and reliably. With DHL, you will have access to excellent service and real-time tracking information.

Extras

To enhance your shopping experience, we also offer:

• Free Shipping: Free shipping on orders over [Amount].
• Insured Shipping: For priority and insured shipping, we offer this option at an additional cost.
• Customer Service: Our dedicated customer service team is always available to answer any questions or concerns.

We appreciate your trust in us and aim to provide the best possible service. If you have any questions about our shipping policy, feel free to contact us. Thank you for choosing Elmirado for your shopping needs!

Collaborations

Hey! Are you active on social media and love our products?

We at Elmirado are always open to exciting collaborations!

Fill out the contact form below to see if you qualify to receive a free product in exchange for a promotion. Once you’ve applied, our team will get in touch with you as soon as possible :) Please make sure to include the following in your message:

• Instagram username
• TikTok username
• Email address
• Phone number

Good luck!

Frequently Asked Questions

What is the delivery time of my order?

When you place an order with Elmirado, the delivery time may be different from what you’re used to. Since our products are shipped directly from our suppliers, we can save significantly on storage and transport costs, which allows us to offer our products at competitive prices.

The average delivery time is [X] to [X] business days (Mon-Fri, excluding holidays).

What should I do if I haven’t received my order yet?

Due to the high demand for our products, your order may be delayed slightly. We hope for your understanding. If the estimated delivery time has passed and you still haven’t received your package, please send an email to support@elmirado.nl. We’ll investigate what’s happening with your shipment.

How do I return or exchange my order?

To return an item, simply contact our customer service at support@elmirado.nl. Please include your name, order number (e.g., #0000) from the confirmation email, and the reason for the return. We’ll provide you with the return address and confirm the return. Once confirmed, you can send the product back to us via a carrier of your choice.

What are the return costs?

Returns are at your own expense. The return shipping cost depends on your carrier. Please check the website of the carrier you choose for more information about their prices.

What are the conditions for returning my product(s)?

You have a 14-day return period, starting from the day you receive the item. However, there are conditions for returning:

• The return period has not expired;
• The product is in its original packaging with all tags attached;
• The product has not been used.

What payment methods can I use?

We accept payments via iDeal, Bancontact, Credit Card, and Klarna. If you’re unsure whether your payment method is accepted, simply follow the steps on the payment page to view all available options. All transactions are processed securely and reliably, ensuring 100% safety.

What if I didn’t receive a confirmation email for my order?

If you haven’t received your order confirmation email, please email your full name and email address to support@elmirado.nl. We’ll assist you promptly.

Can I cancel my order?

If you’d like to cancel your order for any reason, please email us as soon as possible at support@elmirado.nl. Include your name, order number (e.g., #0000) from the confirmation email, and the reason for cancellation.

30-Day Guarantee

At Elmirado, we stand behind the quality of our products. If you’re not completely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund or exchange—no questions asked.

Our Guarantee Includes:

• Full refund or exchange within 30 days of delivery
• Easy and hassle-free returns process
• 100% satisfaction guaranteed or your money back

Simply contact us at support@elmirado.nl to start the return or exchange process. We’re committed to making sure you love your purchase!